Miles Associates LLC

Jim Miles – IT & IT Security Consultant – Web Sites for Growing Organizations

About Jim Miles

Jim Miles

Jim Miles

CONTACT US AT 404-784-4600 (or

Objective:Strategic & tactical planning and execution projects in IT or Information Security.

Professional Summary: Senior IT and Information Security Executive with 20 years of experience in Fortune 1000, start-up, public and private companies.Broad functional strengths include IT Planning, Implementation, IT & Network Operations, Information Security, Technology Product Development, and Managed Services.Strong business acumen and extensive experience in contracts, procurement, HR, and MIS.Recognized as a business partner, helping others to succeed.Effective leader with the proven ability to build high performance organizations.Excels at creating and planning a strategic IT vision, successfully executing the strategy, and enabling business success. Degreed Electrical Engineer.Certified Information Systems Security Professional (CISSP).

Professional Skills:

  • Technology assessment
  • Information Security
  • IT planning and vision
  • IT Governance and compliance (PCI, SOX)
  • Technology project implementations
  • Networking and Telecom
  • New solution development
  • Data Center and Network operations
  • Network and System monitoring systems
  • Managed services operations
  • Customer service management
  • Software package implementation
  • M&A and outsourcing
  • Budgeting and planning

Professional Experience:

  • PEER 1 Network – Director, Information Security; Director, Network Engineering
  • Secureworks, Inc. – Vice President, Operations
  • ITC^Deltacom / AvData – Vice President of Customer Network Services
  • Convergent Media Systems – CIO
  • EDS, Scientific-Atlanta

Accomplishments Include:

  • Implemented security programs revamping security architecture and tools, resulting in a 75% decrease in incidents.
  • Created IT strategic plans for 3 enterprises; developed/implemented applications fulfilling the plans, enabling business success.
  • Directed IT compliance with PCI and Sarbanes-Oxley compliance (SOX) regulations.
  • Designed & managed development of enterprise service-delivery and process-automation IT platforms for three service providers using Remedy and Pivotal.
  • Directed delivery of managed services: Year-over-year revenue growth > 400%; customer retention rate > 93%, branch network availability > 99.8%.
  • Led consolidated IP circuit & suppliers project; dropped cash expense by 75%
  • Led the invention of strong-authentication single-use-password tool for Active Directory.
  • Envisioned and championed security event correlation tool to scale processing by >400%.
  • Won Arthur Anderson Award for Best Practices in Customer Service.
  • Designed and executed IT integrations for five mergers/outsourcing contracts.

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