About Jim Miles

Jim Miles
CONTACT US AT 404-784-4600 (or Jim@Miles-Assoc.com)
Objective:Strategic & tactical planning and execution projects in IT or Information Security.
Professional Summary: Senior IT and Information Security Executive with 20 years of experience in Fortune 1000, start-up, public and private companies.Broad functional strengths include IT Planning, Implementation, IT & Network Operations, Information Security, Technology Product Development, and Managed Services.Strong business acumen and extensive experience in contracts, procurement, HR, and MIS.Recognized as a business partner, helping others to succeed.Effective leader with the proven ability to build high performance organizations.Excels at creating and planning a strategic IT vision, successfully executing the strategy, and enabling business success. Degreed Electrical Engineer.Certified Information Systems Security Professional (CISSP).
Professional Skills:
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- IT Governance and compliance (PCI, SOX)
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- Technology project implementations
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- Data Center and Network operations
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- Network and System monitoring systems
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- Managed services operations
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- Customer service management
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- Software package implementation
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Professional Experience:
- PEER 1 Network – Director, Information Security; Director, Network Engineering
- Secureworks, Inc. – Vice President, Operations
- ITC^Deltacom / AvData – Vice President of Customer Network Services
- Convergent Media Systems – CIO
- EDS, Scientific-Atlanta
Accomplishments Include:
- Implemented security programs revamping security architecture and tools, resulting in a 75% decrease in incidents.
- Created IT strategic plans for 3 enterprises; developed/implemented applications fulfilling the plans, enabling business success.
- Directed IT compliance with PCI and Sarbanes-Oxley compliance (SOX) regulations.
- Designed & managed development of enterprise service-delivery and process-automation IT platforms for three service providers using Remedy and Pivotal.
- Directed delivery of managed services: Year-over-year revenue growth > 400%; customer retention rate > 93%, branch network availability > 99.8%.
- Led consolidated IP circuit & suppliers project; dropped cash expense by 75%
- Led the invention of strong-authentication single-use-password tool for Active Directory.
- Envisioned and championed security event correlation tool to scale processing by >400%.
- Won Arthur Anderson Award for Best Practices in Customer Service.
- Designed and executed IT integrations for five mergers/outsourcing contracts.